Last updated: 09/11/2026

1. Scope

This Returns Policy applies to the equipment, accessories, consumables and services supplied by Emanuel Jose Osorio Barreira, sole trader, trading under the name MedTeq Portugal (NIF 216214912), with business address at Pç do Marquês Pombal 14, 1250-162 Lisboa, Portugal (hereinafter, "MedTeq Portugal").

The medteqportugal.pt website is not an online shop. All supplies result from individual commercial proposals addressed to clinics and qualified healthcare professionals. In case of any discrepancy, the terms of the commercial proposal or the signed contract prevail over this Policy.

2. Professional nature of the supplies

Our equipment consists of medical devices intended exclusively for professional use, under Regulation (EU) 2017/745 (MDR) and Decree-Law no. 145/2009. As these are business-to-business sales, the 14-day right of withdrawal set out in Decree-Law no. 24/2014, which applies only to consumers, does not apply.

Should the buyer exceptionally be a consumer, the rights granted to them by law apply in full and prevail over the provisions of this Policy.

3. Order cancellation

Before dispatch: the order may be cancelled in writing to info@medteqportugal.pt. Amounts paid will be refunded, less any costs already incurred and duly justified (for example, specific orders placed with the manufacturer).
After dispatch: cancellation is treated as a commercial return, under section 6.
Equipment ordered made-to-measure or with a specific configuration: cannot be cancelled once the order has been confirmed with the manufacturer.

4. Receipt and inspection of the equipment

Upon delivery, the customer must check the external condition of the packaging in the presence of the carrier or the MedTeq Portugal technician. Any visible damage must be noted on the delivery note and reported to MedTeq Portugal within 48 hours, together with photographs of the packaging and the equipment.

Non-conformities or defects that are not visible at the time of delivery (for example, equipment that does not switch on or does not work correctly on first use) must be reported within 8 days after delivery or installation.

No repairs, opening or technical intervention may be carried out by third parties, failing which the rights to exchange and warranty are lost.

5. Defective or non-conforming equipment

If an item of equipment has a manufacturing defect or does not match what was ordered, MedTeq Portugal will, after a technical diagnosis and in this order of preference:

repair the equipment, on site or at our premises;
replace the equipment or the defective component;
terminate the contract and refund the price, where repair or replacement is not possible.

In these cases, collection, transport and return shipping costs are borne by MedTeq Portugal. The applicable warranty conditions (term and coverage) are those stated in the commercial proposal and in the equipment's warranty certificate.

6. Commercial returns (non-defective)

The acceptance of returns of non-defective equipment is exceptional and always subject to the prior written authorisation of MedTeq Portugal. Where accepted, the return is subject to the following conditions:

request made within 14 days after delivery;
equipment must be new, not used on patients, with no signs of use and with the original seals intact;
original packaging, with all accessories, manuals, cables and documentation;
transport and insurance costs borne by the customer;
a restocking fee of 15% of the equipment value applies, to cover inspection, refurbishment and recertification costs.

7. Items not eligible for return

For health, hygiene and safety reasons, as well as medical device traceability, the following cannot be returned:

consumables, tips, applicators and single-patient accessories whose sealed packaging has been opened;
equipment that has been used on patients, except in the case of a defect (section 5);
equipment damaged by improper use, drops, liquids, inadequate electrical installation or intervention by unauthorised third parties;
equipment ordered made-to-measure or with a customer-specific configuration;
services already provided, including training, installation and technical support.

8. Return procedure

Contact us at info@medteqportugal.pt or by phone on +351 964 465 224, stating the invoice number, the model and serial number of the equipment and the reason for the return (with photographs, if applicable).
After assessment, we will send you a return authorisation number and shipping instructions or arrange the collection.
The equipment must be properly cleaned and disinfected, packed in its original packaging and accompanied by the authorisation number. Returns without prior authorisation will not be accepted.
Upon receipt, the equipment is inspected by our technical team within 5 working days, and the customer is informed of the outcome.

9. Refunds

Where a refund is due, it is made within 14 days after the technical inspection is approved, using the same payment method or by bank transfer to the IBAN provided by the customer, and the corresponding credit note is issued.

Financed purchases: where the equipment was acquired through financing or leasing by a third party, the return does not automatically terminate that contract. The customer must also contact the financing entity, and MedTeq Portugal will cooperate in settling the matter.

10. Complaints and dispute resolution

For any question relating to returns, contact us at info@medteqportugal.pt. You may also use the Electronic Complaints Book.

In the event of a consumer dispute, the consumer may refer to an alternative dispute resolution entity, namely the Lisbon Consumer Dispute Arbitration Centre (www.centroarbitragemlisboa.pt). Further information is available on the Consumer Portal (www.consumidor.gov.pt). All other cases are governed by the Terms & Conditions; Portuguese law applies and the courts of Lisbon have jurisdiction.

11. Changes

MedTeq Portugal may update this Policy at any time. The applicable version is the one in force on the date of the commercial proposal accepted by the customer.